Frequently Asked Questions

(Chinese Translation Below English)

Q: Should I get shipping insurance?
A: Yes, generally we advise shipping insurance for any orders over $50 and international orders. Once item(s) have been shipped along with a shipping confirmation email, we are no longer responsible for any lost or damaged item(s). You can find shipping insurance in list of products.

Q: When do you ship out orders?
A: All orders are sent to the post office on Tuesdays and Fridays at 3:30PM PST. Any orders after 2:30PM PST on those days will be shipped out the next shipping day. All shipping dates are subject to change.

Q: Do you ship to the UK, Indonesia, Malaysia, China, etc., and how much will it cost?
A: Yes, we ship worldwide. You can calculate your own shipping fee by adding all items to cart and inputting your address!

Q: The shirt I bought is too small for me! Can I exchange for a larger size?
A: Sorry, but according to our store policies, all sales are final. We do not accept any returns or exchanges.

Q: What type of shipping do you do?
A: We provide International First Class and Priority Mail for International Orders and Priority Mail for Domestic (U.S.) orders through the United States Postal Service. International First Class orders do not come with any type of tracking number. If you'd like to have your orders expedited to you, go ahead and email us with an inquiry.

Q: Can I track my order?
A: Yes, you can. If you're in the United States, you have full tracking of your package. If you're in any other country, we only offer limited tracking within the United States. Once it leaves the U.S., the tracking number will not work anymore. If you'd like a full tracking, please contact us about purchasing Express Mail.

Q: Instead of a black and pink best friend wristband, can I have two black ones or two pink ones?
A: No, unfortunately, the best friend wristbands are sold in a set of one black and one pink. 

Q: Can I have the size chart for your tops?
A: Size charts are on the descriptions of the items. If the item is missing, please contact us here.

Q: When will you restock?
A: We do not restock on a regular basis, only when we feel it is needed. Please keep checking on the site if the item you want is sold out at the moment.

 

Shipping Methods & Estimated Times:

United States:
Priority: takes about 2-3 business days*

Canada:
First Class: takes about 10-14 business days*
Priority: takes about 7-10 business days*

Everywhere Else:
First Class: takes about 14-20 business days*
Priority: takes about 10-14 business days*

*business days exclude Saturdays and Sundays, PST and any U.S. holidays

Please note that all shipping takes are estimated times and we are not responsible in making sure your items arrive between that time frame. Packages may take longer to arrive depending on your country's weather and customs department.

All prices are determined by how large your cart are, so simply go to check out and your shipping will be calculated after an address is inputted.

 

:我应该买运输保险吗?
:是的,如果您的订单超过50美金,我们建议您买运输保险。在购买物品送出后(送出时会有邮件确认),我们不会对任何丢失以及损害的物品负责。您可以在商品栏中找到运输保险信息

 

:你什么时候会发出购买的商品?
:所有订购的商品会在周二和周五3:30PM(太平洋标准时间)送到邮局任何在周二和周五2:30PM(太平洋标准时间)后购买的商品会在下一轮的产品发送日送出。发送日有可能更改。

 

:你会邮寄到英国,印度尼西亚,马来西亚,中国等国家吗?费用是多少?
:是的,我们提供全世界邮寄服务。把所有要购买的商品放入购物车中然后输入您的地址就可以计算出您所要付的邮寄费用。

:你提供什么样的邮寄方式?
:针对国际订单(美国外),我们选用头等邮寄和优先邮寄方式。对于美国境内的邮寄我们会用美国邮政服务提供的优先邮寄方式。国际头等邮寄方式不提供任何跟踪码。如果您想要加急您的订单,请发邮件给我们咨询。

:我能跟踪查询邮寄给我的商品吗?
:是的,您可以。如果您在美国,您可以全程追踪您的商品。如果您在其他的国家,我们只限于提供美国境内邮寄部分的跟踪服务。一旦商品离开美国,跟踪码将自动失效。如果您想要全程跟踪服务,请和我们联系购买快递服务。

 

:我能要两个黑色或两个粉色的好朋友手腕带,而不是一个黑的和一个粉的手腕带吗?
:很抱歉,好朋友手腕带只能一套一套的卖,而一套中必须是一个黑色和一个粉色。

 

:我能看到你卖上衣的型号表吗?
:型号表在商品介绍中。如果商品中没有,请点击这里联系我们。

:你们什么时候还能再进货?
:我们不会定时进货,我们只在需要的时候进货。如果您要买的商品没有货了,请定期到我们的网页上查询。

 

运输方式和估算时间

美国:
优先邮递:大约2-3个工作日*

加拿大:
头等邮递:大约10-14个工作日*
优先邮递:大约7-10个工作日*

 

其他地区
头等邮递:大约14-20个工作日*
优先邮递:大约10-14个工作日*

*工作日不包括周六周日(太平洋标准时间)和任何美国节假日

请注意:所有邮递时间都是预计时间我们没有责任确保您的商品一定会在预计时间内到达根据不同地方的天气情况和海关要求包裹的邮递时间也许会更长一些